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It mainly relates to customer sales agents.

Some details:

Conversations with customers are recorded and analysed by bosses, and performance is monitored constantly by software on her computer.

If you step away for any reason without logging off, the machine will know about it.

Some software suppliers claim that such technology is capable of detecting an angry agent or even a baby crying in the same room.

If there is not a steady stream of mouse movements or keyboard strikes from the machine of a team member, the worker stops accumulating paid minutes.

Modern life is just so good.

See Home work being closely watched by Ian Hardy for more details.

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